Refund Policy

Custom Item Refund Policy

Due to the unique, personalized nature of custom items, which are created specifically for an individual customer and cannot be resold, our refund and return policy differs from that of our standard, off-the-shelf products.

Our Commitment to Quality

We stand behind the quality of our craftsmanship and materials.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@classicustomcreations.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@classicustomcreations.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@classicustomcreations.com.

We ensure that every custom order is made according to the specifications, proofs, or designs approved by the customer.

Refund and Return Eligibility

A refund, replacement, or store credit will only be issued in the following circumstances:

1. Order Error: The item delivered does not match the final approved specifications (e.g., wrong material, significantly incorrect size, or a major deviation from the final approved design proof).

Non-Eligible Reasons for Refund

We do not offer refunds, returns, or exchanges for custom items based on:

• Customer Error in Specification: Errors in spelling, color choice, size, or material selection provided by the customer at the time of order.

• Subjective Disappointment: A customer's change of mind or general dissatisfaction with the final product's aesthetic if it accurately reflects the approved design proof and specifications.

• Minor Color Variations: Slight color differences between the digital proof/screen display and the physical product due to variations in monitor settings, printing processes, or material batches.

The Custom Design and Approval Process

To prevent misunderstandings, all custom orders require a formal customer sign-off on a final design proof, mock-up, or detailed specification sheet before production begins.

• Deposit/Payment: Production will only commence after receipt of the required deposit or full payment, as outlined in the order agreement.

• Final Approval: By approving the final proof, the customer confirms and accepts all details, including spelling, layout, colors, and dimensions. This approval is final, and any errors identified after production is complete will not be eligible for a refund.

 

**Policy on Unclaimed 

**1. Purpose**  
This policy outlines the procedures for handling items purchased by customers that remain unclaimed for six months.

**2. Scope**  
This policy applies to all purchased items that are not picked up within the specified timeframe.

**3. Policy Details**  
- **Unclaimed Items:** Items purchased and not picked up within six months will be considered unclaimed merchandise.
- **Notification:** Customers will receive a reminder notification via email or phone after three months of non-pickup, informing them of the pending status of their item.
- **Disposal of Items:** If the item is not retrieved within the six-month period following the purchase date, it will be discarded or donated, in accordance with company policies.
- **Refunds:** No refunds will be issued for items that have been discarded or donated due to non-pickup.

**4. Customer Responsibility**  
Customers are responsible for ensuring that they retrieve their purchased items within the designated timeframe. 

**5. Exceptions**  
In exceptional circumstances, customers may contact customer service to discuss their specific situation and request an extension on the pickup deadline.

**6. Contact Information**  
For any inquiries regarding this policy or specific orders, please contact our customer service team at [Insert Contact Information].